Contact support
Email hi@staticmaker.com. Include your Zoom account name and, for an announcement issue, its title and the date it was sent. It helps us find it in the logs fast.
- Support hours: Monday to Friday, 9:00 AM – 6:00 PM Singapore Time (GMT+8), excluding public holidays.
- First response time: within one business day.
- Phone & live chat: not offered. Email is monitored throughout support hours.
Commands
/announceopens the form to post an announcement in the current channel (or to everyone from a DM)./announce statuslists your open announcements with completion ·/announce pendingshows what you still need to acknowledge./announce helplists everything.
Common questions
/announce says a subscription is required
Nothing can be sent until the account subscribes. The Zoom admin who installed ReadStamp signs in to the dashboard with Zoom and completes Stripe Checkout; the bot works immediately after.
The channel card did not appear
Add the ReadStamp bot to the channel first. Recipients still get their DM copy either way, and the counter is shown on the dashboard. Channel audiences are read through the Team Chat API, which needs an admin's sign-in.
Someone says they confirmed but the dashboard shows pending
Check the announcement's Versions panel. A material edit starts a new cycle and everyone must confirm the new version; their earlier acknowledgment is still on the audit trail against the older version. Also check whether an admin voided it (the timeline shows who and why).
Reminders are not going out
Reminders go only to people who have not confirmed, at 9am in their own time zone, on the schedule set for the announcement (day before due, on the due date, every two days after). Without a due date, pending people are nudged every three days by default. Use Remind pending on the announcement page to send one right now.
A new hire did not get the policy
New members get open account-wide announcements the moment Zoom tells us about them (or during the nightly sync). Channel audiences are re-read hourly. Selected-people audiences are fixed; add the person from the announcement page.
The dashboard says I have no account
Sign in with the Zoom account that installed ReadStamp (Sign in with Zoom on the login page). Email-and-password logins are not linked to a Zoom account.
How do I cancel?
Settings → Billing opens the Stripe customer portal. Cancel there; the subscription stays active until the end of the billing period. Exports of the acknowledgments already collected remain available afterwards.
Removing ReadStamp
Uninstall the app from the Zoom App Marketplace. Zoom sends us a deauthorization event; we close every open announcement, delete the account's tokens and keep the acknowledgment records so you can still export them. Email us to have everything deleted.